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Delivery

Where do you ship your products?

We deliver to mainland France and to the following countries:. Belgium. Bulgaria. Croatia. Cyprus. Czech Republic. Denmark. Estonia. Finland. Germany. Greece. Guadeloupe. Guyana FR. Hungary. Iceland. Ireland. Italy. Latvia. Lithuania. Luxembourg. Mal

What are the delivery times?

Your order will be delivered within a maximum of 5 working days in metropolitan France and 9 working days for Europe. Except in special cases (package too heavy, or quantity of products too large) or unavailability of one or more products, the produc

How do I track my parcel?

As soon as your parcel is dispatched, you will receive a notification by e-mail including a link allowing you to track its shipment. You can also consult your tracking on lepetitolivier.fr, by clicking on the Chat at the bottom right of your screen t

My parcel says delivered but I haven't received anything?

It often happens that the parcel has been received by a janitor or neighbor, or that the delivery status has been updated too far in advance. Please contact [email protected] for further information.

My parcel has been returned to sender. What should I do?

If the address you have entered is incomplete, if the parcel has been damaged in transit, or if it cannot be delivered to you, it may be returned to us. In this case, we will refund your order in full as soon as we receive it.

Can I change the delivery address once the order has been validated?

Once your delivery address has been transmitted via your order, it is definitive.

Shipping costs

For orders outside metropolitan France, shipping costs apply according to the weight of the parcel. We are aware that this is an obstacle for our non-French customers, and we are trying to improve our shipping costs as much as possible. However, you

Why is my order delivered to a relay point?

Ordering from a relay point is the first option offered at checkout, and is selected in advance as the most economical. For orders under €40, it costs €4.99, and for orders over €40, it's free. If you leave the "Colissimo - Point Relais (to be select