Can I return my order?Updated 7 months ago

If you are not satisfied with an item, you can return it within 14 days of receiving your parcel. For all returns, please contact us at [email protected], mentioning your order number, the items you wish to return and the reason for your return. 

Only items returned in their original condition will be accepted and refunded. For reasons of health protection and hygiene, we cannot refund products that are unsealed. 

Returns will not be accepted for parcels for which the sender cannot be identified (surname, first name, address, order number). 

The return parcel must be sent to the address below: LA PHOCEENNE DE COSMETIQUE - Chemin des Etamières - 78680 EPÔNE.

We advise you to keep your tracking number. 

Once your parcel has been received, please allow a few days for our team to process it. You will receive an email to notify you when the refund has been approved and processed. You will be reimbursed via the payment method you used for your purchase within ten days. Please note that you are responsible for return shipping costs.